Comments on: Late Is Rude And Customers Notice http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/ Internet Marketing And SEO From A Different Point Of View Fri, 16 May 2008 21:47:54 +0000 http://wordpress.org/?v=2.5.1 By: Anne Pratt http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-113006 Anne Pratt Sun, 26 Aug 2007 00:56:03 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-113006 So, what do you do when an architect is causing you to lose $7K a month because your business did not open when he said you would? So, what do you do when an architect is causing you to lose $7K a month because your business did not open when he said you would?

]]> By: Working at Home on the Internet http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-103901 Working at Home on the Internet Wed, 04 Jul 2007 18:26:01 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-103901 [...] Barry Welford presents Late Is Rude And Customers Notice posted at BPWrap - Internet Marketing From A Different Point Of View, saying, “Time of delivery is one of the most obvious signs of whether you are delivering as promised. So many companies deliver late that providing reliable on-time or before-time delivery will give you a real competitive advantage.” [...] [...] Barry Welford presents Late Is Rude And Customers Notice posted at BPWrap - Internet Marketing From A Different Point Of View, saying, “Time of delivery is one of the most obvious signs of whether you are delivering as promised. So many companies deliver late that providing reliable on-time or before-time delivery will give you a real competitive advantage.” [...]

]]> By: Barry Welford http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-67448 Barry Welford Sat, 17 Mar 2007 15:15:42 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-67448 Thanks for adding your comment, Denise. You illustrate the point so well. Time is such an obvious measure of product/service quality. .. and provided you communicate when you're having problems, your customer will understand. Unfortunately people who are 'artists' often seem to feel they should do their thing and the rest of us should be happy that we are able to benefit. It's even been the basis of that phrase, 'The tyranny of the architect'. I've seen the same thing with website designers too. However thankfully the really good ones don't suffer from this failing. Thanks for adding your comment, Denise. You illustrate the point so well. Time is such an obvious measure of product/service quality. .. and provided you communicate when you’re having problems, your customer will understand. Unfortunately people who are ‘artists’ often seem to feel they should do their thing and the rest of us should be happy that we are able to benefit. It’s even been the basis of that phrase, ‘The tyranny of the architect’. I’ve seen the same thing with website designers too. However thankfully the really good ones don’t suffer from this failing.

]]> By: Denise http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-67428 Denise Sat, 17 Mar 2007 14:48:31 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-67428 I am a customer dealing with an architect who is late. Here's my perspective. The guy came very highly recommended. Our first meeting was wonderful. He immediately came up with creative solutions to our problems. We left very impressed and left with the promise that we'd have preliminary drawings in 4 weeks. I was very patient and happy for those 4 weeks. Right at the 4 week mark, every time the phone rang, I would feel hopeful. I answered all calls - even the ones with no ID, just in case it was him. I never realized how many calls we received. At the 6 week mark, with no word, I called and left messages and sent an email. He did not call back, but he did respond to the email. He had just that week had a personal issue come up. That didn't explain why he had missed the 4 week mark or even the 5 week mark. In the email he said he'd call the following Monday. So once again, I got my hopes up and on that Monday, every phone call was once again a cause for hope. He didn't call. It's now Saturday and we are almost to the 8 week mark. Whenever the phone rings, I feel awful. At one point this week the phone rang and I burst into tears. No matter how wonderful the results will be, I will never feel completely happy about them. I will not recommend him to anyone else. He should have either produced the work on time or called to explain. It's a bsic courtesy. His talent will never make up for his rudeness. I am a customer dealing with an architect who is late. Here’s my perspective. The guy came very highly recommended. Our first meeting was wonderful. He immediately came up with creative solutions to our problems. We left very impressed and left with the promise that we’d have preliminary drawings in 4 weeks. I was very patient and happy for those 4 weeks. Right at the 4 week mark, every time the phone rang, I would feel hopeful. I answered all calls - even the ones with no ID, just in case it was him. I never realized how many calls we received. At the 6 week mark, with no word, I called and left messages and sent an email. He did not call back, but he did respond to the email. He had just that week had a personal issue come up. That didn’t explain why he had missed the 4 week mark or even the 5 week mark. In the email he said he’d call the following Monday. So once again, I got my hopes up and on that Monday, every phone call was once again a cause for hope. He didn’t call. It’s now Saturday and we are almost to the 8 week mark. Whenever the phone rings, I feel awful. At one point this week the phone rang and I burst into tears. No matter how wonderful the results will be, I will never feel completely happy about them. I will not recommend him to anyone else. He should have either produced the work on time or called to explain. It’s a bsic courtesy. His talent will never make up for his rudeness.

]]> By: Fetch Blogs » Blog Archive » Money Monday: Carnival Time! http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-61749 Fetch Blogs » Blog Archive » Money Monday: Carnival Time! Tue, 06 Feb 2007 18:54:39 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-61749 [...] Money Monday: Carnival Time! Posted on October 9th, 2006 in Fetch Blogs by The_Prof (H G Stern, LUTCF) The Business Pundit hosts this week’s special 3rd Anniversary Edition of the Carnival of the Capitalists. Boasting over 40 posts, categorized, summarized and organized, Rob’s done a terrific job! I’ve battled the late vs punctual demon all my life, and have (gradually) gotten better about being on time. Barry Welford, blogging at BPWrap, posits that being late is not just inconsiderate, but bad for business. The Carnival of Personal Finance is hosted at its home page, and presented by its founder, Flexo. With over 50 interesting posts, each with a summary, it’s a potpourri of possibilities. Joe at Roth & Co tells us about an interesting, if a bit offbeat, IRS auction. Who knew an accountant’s post could be (almost) NSFW? [...] [...] Money Monday: Carnival Time! Posted on October 9th, 2006 in Fetch Blogs by The_Prof (H G Stern, LUTCF) The Business Pundit hosts this week’s special 3rd Anniversary Edition of the Carnival of the Capitalists. Boasting over 40 posts, categorized, summarized and organized, Rob’s done a terrific job! I’ve battled the late vs punctual demon all my life, and have (gradually) gotten better about being on time. Barry Welford, blogging at BPWrap, posits that being late is not just inconsiderate, but bad for business. The Carnival of Personal Finance is hosted at its home page, and presented by its founder, Flexo. With over 50 interesting posts, each with a summary, it’s a potpourri of possibilities. Joe at Roth & Co tells us about an interesting, if a bit offbeat, IRS auction. Who knew an accountant’s post could be (almost) NSFW? [...]

]]> By: Barry Welford http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-59375 Barry Welford Wed, 17 Jan 2007 10:49:01 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-59375 Sorry, Cornelius, I don't have any information readily to hand. You might want to do some research starting with a Google search on these items. Good luck. Sorry, Cornelius, I don’t have any information readily to hand. You might want to do some research starting with a Google search on these items. Good luck.

]]> By: cornelius http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-59346 cornelius Wed, 17 Jan 2007 04:48:53 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-59346 Thanks for your articles. What are effects of late deliveries and how do they affect the purchasing and supply chain? Cornelius Thanks for your articles. What are effects of late deliveries and how do they affect the purchasing and supply chain?

Cornelius

]]> By: Carnival of Marketing … October 15, 2006 « Joe Duck http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-3827 Carnival of Marketing … October 15, 2006 « Joe Duck Sun, 15 Oct 2006 17:26:49 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-3827 [...] Barry Welford presents Late Is Rude And Customers Notice posted at BPWrap - Internet Marketing From A Different Point Of View. [...] [...] Barry Welford presents Late Is Rude And Customers Notice posted at BPWrap - Internet Marketing From A Different Point Of View. [...]

]]> By: Joe Dolson http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-3438 Joe Dolson Mon, 09 Oct 2006 18:09:25 +0000 http://blog.cre8asite.net/bwelford/2006/10/late-is-rude-and-customers-notice/#comment-3438 I've managed to build a lot of my reputation on the fact that I respond quickly to queries and work quickly: there's no question that quick and regular communication is invaluable in maintaining a business relationship. Even if you can't get the work done; you can always find the time to notify your client of your progress! I’ve managed to build a lot of my reputation on the fact that I respond quickly to queries and work quickly: there’s no question that quick and regular communication is invaluable in maintaining a business relationship.

Even if you can’t get the work done; you can always find the time to notify your client of your progress!

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