Comments on: Customer Service Needs Tough Love http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/ Internet Marketing And SEO From A Different Point Of View Mon, 08 Sep 2008 18:30:26 +0000 http://wordpress.org/?v=2.6 By: Barb http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-187445 Barb Thu, 24 Jul 2008 03:15:36 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-187445 Oh I know what you mean about the irritation of keying in a long account number, then having to repeat the same darn number to a person a few moments later. Irritating. Real customer service died quite a few years ago, and with each passing year of bad customer service, those who remember the look, feel, and sound of real customer service will not be around to describe it. So the downward spiral continues. Oh I know what you mean about the irritation of keying in a long account number, then having to repeat the same darn number to a person a few moments later. Irritating. Real customer service died quite a few years ago, and with each passing year of bad customer service, those who remember the look, feel, and sound of real customer service will not be around to describe it. So the downward spiral continues.

]]> By: Barry Welford http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-88123 Barry Welford Fri, 11 May 2007 16:21:46 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-88123 Thanks, Ev, for thinking of me. These memes can be intriguing but I'm afraid that I just can't schedule that in to my crowded day. :( Thanks, Ev, for thinking of me. These memes can be intriguing but I’m afraid that I just can’t schedule that in to my crowded day. :(

]]> By: Ev Nucci http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-88122 Ev Nucci Fri, 11 May 2007 16:13:46 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-88122 Barry, I tagged you on My Life Is Murphy's Law...Technorati Fav tag, if you don't want to do it, no biggie. Just let me know and I'll take you out of it. Barry, I tagged you on My Life Is Murphy’s Law…Technorati Fav tag, if you don’t want to do it, no biggie. Just let me know and I’ll take you out of it.

]]> By: geri http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-87015 geri Sun, 06 May 2007 07:10:21 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-87015 It will amaze me till I die... That is the sad state of customer service. I do not want to talk with a machine or someone from India name Bob... When I call I expect results.. When I get poor CS... Then it becomes the last time that I do business with that company again... I own several businesses and I rely on the web for them all. I am small enough that I answer everything in person. I refuse to use auto responders. I often hear"I can't believe that you got back to me so soon... And I'm thinking that taking 4-8 hours is too long. Wow.. It will amaze me till I die… That is the sad state of customer service. I do not want to talk with a machine or someone from India name Bob… When I call I expect results.. When I get poor CS… Then it becomes the last time that I do business with that company again… I own several businesses and I rely on the web for them all. I am small enough that I answer everything in person. I refuse to use auto responders. I often hear”I can’t believe that you got back to me so soon… And I’m thinking that taking 4-8 hours is too long. Wow..

]]> By: PlugIM.com http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-86879 PlugIM.com Sat, 05 May 2007 12:15:55 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-86879 <strong>Customer Service Needs Tough Love</strong> Good Customer Service grows sales but it is not delivered by a continuing cost-cutting program. Intelligent Voice Response (IVR) is one way to deliver better customer service at lower costs. Customer Service Needs Tough Love

Good Customer Service grows sales but it is not delivered by a continuing cost-cutting program. Intelligent Voice Response (IVR) is one way to deliver better customer service at lower costs.

]]> By: www.blogmemes.net http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-86878 www.blogmemes.net Sat, 05 May 2007 12:11:01 +0000 http://blog.cre8asite.net/bwelford/2007/04/customer-service-needs-tough-love/#comment-86878 <strong>Customer Service Needs Tough Love</strong> Liked what you just read here ? Vote for it on Blogmemes ! Good Customer Service grows sales but it is not delivered by a continuing cost-cutting program. Intelligent Voice Response (IVR) is one way to deliver better customer service at lower costs. Customer Service Needs Tough Love

Liked what you just read here ? Vote for it on Blogmemes ! Good Customer Service grows sales but it is not delivered by a continuing cost-cutting program. Intelligent Voice Response (IVR) is one way to deliver better customer service at lower costs.

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